FAQ

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General

Are your DVDs compatible with overseas DVD players?

Yes, our DVDs are encoded to be played on any NTSC or multi-format DVD player. They are not restricted to any zone, so they are good worldwide. However, if you have a PAL only player, our DVDs may not be compatible.

Can I burn my Homespun Instant Access courses to a DVD?

  • No, our online system is designed to give you "instant access" to what you've purchased via streaming or viewing through our proprietary player. This gives you convenience and a number of functions that you would not get with a physical DVD. 

    We also are happy that, while 1.6 billion DVDs (and packaging) every year find their ways into landfills, junking up this beautiful planet, Homespun Instant Access is a completely eco-friendly way to buy and view video titles.

Can I enjoy my Homespun Instant Access programs even if I’m not connected to the internet?

  • Yes! When you purchase a product, just make sure the entire product downloads to our Instant Access player. Then, you can take your laptop to a cabin in the woods, the beach or on an ocean voyage and watch any program you wish.

Is the Homespun site secure?

Absolutely!  Our site has a SSL certificate, which you can verify by clicking on a padlock inside your address bar. All of the site transactions are done on https:// protocol.

What if my hard drive crashes or I buy a new computer?

Unlike a DVD that can be damaged, lost or stolen, you will never lose your Homespun Instant Access products. Just follow the directions below. You'll just download a new player and all your lessons will appear there again.

  • Make sure your new computer is connected to the internet

    1. Download and install our player onto your new (or second) computer the same way you did before

    2. Launch it

    3. Click the “options” button in the upper right hand corner and choose “authorize this computer”
    4. Type in the same email address you used to purchase your courses on your first computer, then click OK.
    After a short pause, the products you have purchased will show up under “My Stuff” and you’ll be able to download and view them at your convenience.
Alternately, when you log onto our website with your user name and password, all your purchases will magically appear and you can stream them anytime you are connected to the internet.

I get messages and tech support from a company called Platform Purple. Who are they?

You may wonder what Platform Purple has to do with Homespun. Well, this terrific company is our partner in our download and streaming service, and they make it possible for us to deliver our lessons to you in a seamless and, as much as possible, trouble-free way. In the rare instances that there is a problem with your downloads, they will be the ones who will provide the tech support you'll need to get you up and running quickly.  So, Platform Purple is a trusted and integral part of our service.